Return policy

Introduction

Thank you for shopping with Pink Lily P, your go-to destination for women’s fashion apparel and accessories! We’re committed to ensuring you love every piece you purchase from us at http://pinklilyp.shop/. To give you peace of mind with your shopping experience, we offer a generous 90-day return window. This policy details how you can return items, the conditions we require, and the steps to make the process smooth and straightforward. Please take a few moments to review this information so you know what to expect if you need to send something back.

Our 90-Day Return Window

At Pink Lily P, we provide you with 90 days from the date you receive your order to initiate a return request. This extended period allows you plenty of time to try on your new fashion finds, decide if they suit your style, and reach out to us if they’re not quite right. Whether it’s a chic dress, trendy top, or stylish accessory, we want you to feel confident in your choices—and we’re here to help if something doesn’t work out.

Conditions for a Successful Return

To qualify for a return, your item needs to arrive back to us in the same pristine condition it was delivered to you. This means it should be unworn, unused, and free from any signs of wear—like stains, odors, or makeup marks. All original tags must remain attached, and the item should be nestled in its original packaging, just as it was when it arrived at your door. We also ask that you include a copy of your receipt or some form of purchase confirmation, such as an order number or email, to verify your transaction. These requirements ensure we can process your return efficiently and maintain the quality of our inventory for all customers.

How to Begin the Return Process

Ready to return an item? We’ve made it simple for you! Start by reaching out to our friendly team at [email protected]. Let us know you’d like to return something, and we’ll review your request promptly. If everything checks out, we’ll provide you with a return shipping label along with clear, step-by-step instructions on how to package your item and where to send it. Please note that items shipped back to us without prior approval won’t be accepted, so contacting us first is a must. Have questions along the way? You’re always welcome to email us at [email protected] or give us a call at +1 (680) 829-5542 —we’re here to assist!

Inspecting Your Order: Damages, Defects, or Mix-Ups

We take great care to ensure your order arrives in perfect condition, but sometimes things don’t go as planned. When your package arrives, please take a moment to check everything carefully. If you spot any flaws—such as a torn seam, a defective zipper, or an entirely incorrect item—don’t hesitate to get in touch with us right away. Contact our team at [email protected] as soon as possible, and we’ll investigate the issue to set things right. Whether it’s a replacement, a refund, or another solution, we’re committed to addressing these hiccups quickly and fairly.

Items That Can’t Be Returned

While we aim to be flexible, some items are exceptions to our return policy. Anything marked as “Final Sale,” “Clearance,” or part of a special promotional offer is non-returnable. These items are typically priced to move and sold as-is, so we ask that you double-check your selections before purchasing. To proceed with any return, we’ll need proof of purchase—like your order confirmation or receipt—so please keep that handy.

Situations with Limited Refunds

In certain cases, we may only offer a partial refund rather than a full one. This applies if:

  • The item shows clear evidence of use beyond simple try-on (e.g., worn outside or washed).
  • The product is returned in a condition that’s damaged or incomplete due to factors outside our control—like missing tags or accessories not included.
  • You send the item back to us more than 90 days after it was delivered to your shipping address.

Our team will assess each return to determine the appropriate refund amount based on these guidelines, ensuring fairness for all.

Refund Process Explained

Once your return reaches our warehouse at 552-54 Delaware St, Syracuse, NY 13204, United States, we’ll carefully inspect it to confirm it meets our conditions. You’ll receive an email update letting you know we’ve received your package and whether your refund has been approved. If it’s a green light, we’ll process the refund back to your original payment method—whether that’s a credit card, PayPal, or another option—within a few business days. Depending on your bank or payment provider, it might take additional time for the funds to appear in your account, but we’ll get the ball rolling as soon as possible.

90-Day Refund Guarantee

Not loving your purchase? For undamaged, qualifying items, we’re happy to offer a full refund if you reach out within 90 days of delivery. Here’s how it works:

  1. Get in Touch: Email us at [email protected] to request your refund. Our support team will respond within one business day—often faster—to guide you.
  2. Receive Instructions: After we agree on the return, we’ll send you all the details you need, including the return address and shipping label.
  3. Ship It Back: Package your item securely and send it our way using the provided label.
  4. Refund Issued: Once we receive and inspect the goods, we’ll process your refund within 3 business days, returning the funds to your original payment method.

This process ensures you’re covered for a full 90 days, giving you ample time to decide.

Important Refund Notes

To make your return seamless, keep these points in mind:

  • Include all original accessories (like belts, detachable straps, or gift-with-purchase items) with your return.
  • Use the original packaging—or something equally protective—to safeguard the item during shipping.
  • For non-quality issues (e.g., you simply changed your mind), you’ll cover the return shipping costs unless otherwise specified.
  • If an item doesn’t meet our return criteria—say, it’s worn or missing parts—we may need to decline the request.

Returns tied to quality issues (like manufacturing defects) are handled differently, and we’ll work with you to resolve those fairly.

Time Limits and Exceptions

Your 90-day return window starts the day your order is delivered. Requests made after this period—or for items with expired promotional warranties—won’t be eligible for refunds unless they involve a quality defect we can verify. We aim to keep this policy clear and consistent, so please plan your returns within this timeframe.

Our Commitment to You

At Pink Lily P, we’re all about making your fashion shopping experience delightful and stress-free. This return policy reflects our dedication to flexibility and customer satisfaction while keeping things fair and manageable. If you’re unsure about any part of this process or need help with a specific return, don’t hesitate to contact us—we’re here to support you every step of the way.

Contact Us

For any return-related inquiries or assistance, reach out to our team:

  • Email: [email protected]
  • Phone: +1 (680) 829-5542
  • Business Address: 552-54 Delaware St, Syracuse, NY 13204, United States

We’re ready to answer your questions, provide guidance, or just chat about your latest fashion picks!